Policies & FAQ

Welcome, please take a moment to review the policies below. Every effort is made to ensure your experience is as magical and smooth as possible.


Safety First!

Many creations include glass components, crystals, wires, and small parts – please handle with care. These items are not toys, and are intended for indoor decorative use only. Keep away from animals and children.


Wholesale Orders

I’m always excited to connect with boutiques, plant shops, metaphysical stores, and creative retailers who resonate with the MysticalMaiden aesthetic. A curated selection of plant stakes, sun catchers, and mystical decor is available at wholesale pricing. I also consider limited-run exclusives and seasonal collaborations. Please reach out via the Contact Page or email mysticalmaidenshop@gmail.com with your store name, location, and what you’re interested in.

Product Info

Product Variations

Every item is uniquely handmade — slight variations in bead placement, wire curves, or color hues are part of the charm and individuality of each creation. Dimensions listed are approximate but accurate within reason.

Care Instructions

Copper will naturally develop a warm, earthy patina over time. If you prefer to restore shine, simply polish with lemon juice and a soft cloth, then rinse with water and dry immediately. Avoid using harsh chemicals. Decorative pieces should be kept indoors and out of reach of children and pets.

Herbal & Botanical Products

Herbal and botanical items offered by MysticalMaiden are for decorative, spiritual, or educational use only, unless clearly marked otherwise.

Keep out of reach of children and pets.

These products are not evaluated by Health Canada or the FDA.

They are not intended to diagnose, treat, or cure any medical condition.

If you are pregnant, nursing, on medication, or have a medical condition, consult a healthcare provider before use.

Teas and consumables will include full ingredients and preparation guidance. Please read all product details carefully and discontinue use if irritation occurs.

Custom Orders

Custom commissions are dependent on schedule availability. Please contact to discuss details. Custom work must be paid in full prior to creation and is final sale.


Shipping FAQ

Processing Time

Each piece is handmade with care and intention. Orders typically ship within 3–5 business days, unless otherwise noted on the product page.

Shipping Methods

All items are shipped via courier with tracking. You’ll receive tracking information via email once your order has shipped.

Shipping Regions

MysticalMaiden currently ships within select countries. If your country isn’t listed, please contact us directly.


Privacy Policy

What happens with your info

Your privacy is important. Personal information provided during checkout (or through account creation/newsletter signup) is used only to process your order and communicate with you directly.

Newsletter subscribers can unsubscribe at any time, no questions asked.

You will never receive spam or have your data sold or shared.


Returns & Exchanges

Returns & Exchanges

Due to the handmade and often one-of-a-kind nature of my items, returns and exchanges are not accepted. That said, if there’s an issue with your order, please reach out within 7 days of delivery – I will always do my best to make it right. If you have any questions before ordering, please contact me.

Cancellations

Cancellations accepted within 12 hours. Please contact me immediately! Once your order is in progress it cannot be canceled.